You’re never alone when you’re a Zibster client. From the time you get started and for as long as you have your website with us, you have a team of experts that help you with any questions you have along the way.
But what about getting started, how does it all work? Whether you opt to go the do it yourself route or if you decide to hire us to build you a custom site, you’re working 1-on-1 with our Brand Consultants to help you get your site the way you want it to be.
Immediate Access & Real ExpertsWhen you start your account, you get access to all your tools right away. You also get a friendly message from your brand consultant introducing themselves. We schedule a time to do a phone consultation that will cover your initial set of questions. Our Brand Consultants show you how to get your content in place, how to get your primary business colors on your site, choose the right fonts to match your style, and even get your logo and branding online.
The big thing to remember with us is that you don’t have to be a web designer or a technology person. If you can use a keyboard and a mouse, you’re already a Zibster expert. Plus, our team works with small business owners every day and caters to your skill level so you don’t feel overwhelmed.
What About My Domain Name? When you get started, we give you a temporary domain name so you can see how your site looks before it goes live. From there, you have options.
I already own my domain name!Tell our team your domain, and we’ll replace the temporary one with your branded URL. Next, we’ll help you point your existing domain over to us. 24 hours later your Zibster site will be live!
I need a domain name! You can register a new domain name via the home screen on your Zibster control panel.
Congratulations, Your Site Is Live!Your website is live and out there for the world to see! But that’s not the end of your relationship with our our team.
What’s Next?Inside your Zibster account are powerful tools that help you run your business online from one place. What’s even better, though, is that you don’t have to figure out how to use them on your own.
Whether you need help setting up a customer contract or creating an invoice for accepting payments for your services, our Brand Consultants help you get everything finalized so you aren’t trying to figure it out alone.
Real Support Going ForwardWhen you’re off and running and your site is cruising along, our Brand Consultants will help you transition over to our Support Team. We’re on standby to help you as you need it.
We don’t rely strictly on email tickets, forums, Facebook pages, or Google searches to help you – we’re a phone call away. If you have technical questions, need help with search engines (SEO), or you want some ideas on refreshing your site, you can always call our team 844-353-3412 and we’ll answer your questions.
That’s why we’re known for having unmatched Passionate Support for our clients. We are here for your success!